Question 1 of 6
When someone Googles your business or your service in your area — do you show up?
Be honest — this is where most businesses quietly lose customers every single day.
😬
Honestly, I'm not sure
I don't really check
🤷
Sometimes, but not consistently
Depends on what they search
👍
Yes, pretty regularly
I see myself showing up
🏆
Yes — I'm usually at the top
Local search is working well for me
Question 2 of 6
How would you rate your online reviews right now?
Think Google, Facebook, Yelp — wherever customers might look you up before calling.
😬
Not great — or I barely have any
Less than 10 reviews total
😐
Okay — decent amount but not recent
Haven't gotten new ones in a while
😊
Pretty good — mostly 4-5 stars
Customers are generally happy
🌟
Excellent — lots of fresh 5-star reviews
New reviews coming in regularly
Question 3 of 6
When a new lead reaches out — how fast does someone respond?
The first business to respond wins 78% of the time. Speed to lead changes everything.
😅
Honestly... whenever I get to it
Sometimes same day, sometimes longer
📅
Usually same day
During business hours at least
⚡
Within a few hours
We're pretty responsive
🤖
Instantly — we have automation
Leads get a response 24/7
Question 4 of 6
How often do past customers refer new business to you?
Referrals are the highest quality leads — and most businesses leave them completely to chance.
🦗
Rarely — I never really ask
It just doesn't come up
🤞
Sometimes — when they volunteer it
Hope happy customers spread the word
🙌
Fairly often — word of mouth is decent
Happy customers talk
🔄
All the time — we have a system
Referrals are built into our process
Question 5 of 6
If someone visits your website right now — can they reach you or book instantly?
Your website should be working for you around the clock, not just sitting there looking pretty.
📄
No — it's mostly just information
No chat, no instant booking
📞
Sort of — there's a contact form
They have to wait for a reply
💬
Yes — there's a chat or booking link
People can reach us pretty easily
🤖
Yes — AI chatbot handles it 24/7
Leads captured even while I sleep
Question 6 of 6
How confident are you that your business info is correct everywhere online?
Yelp, Google, Apple Maps, Facebook — different info across these quietly tanks your local ranking.
🤔
Not confident — or I never checked
I didn't know that mattered
😬
A little worried — it might be off
I've noticed some inconsistencies
👍
Mostly confident — checked the main ones
Google and Facebook at least
✅
Very confident — everything is consistent
We've audited all listings
Bonus Question
Your online presence looks solid! Here's the bigger question — how often do you follow up with past customers or old leads?
Most businesses are sitting on thousands of dollars in contacts they've never followed up with. This is usually where the real money is hiding.
😬
Never — they just sit in my CRM
I know I should but haven't
🤷
Sometimes — when I remember to
No real system for it
📧
Occasionally — we send something out
Not very consistent though
🔄
Regularly — we have a solid system
Follow-up is built into our process
One More Question
Impressive — your business is running well. Have you ever mapped out where AI could save you time or money across your whole operation?
Most business owners know AI is coming — but don't have a clear picture of where it actually applies to their specific business.
🤔
No — I wouldn't know where to start
AI feels overwhelming to me
💭
I've thought about it but haven't mapped it out
Some ideas but no clear plan
📋
Somewhat — we've implemented a few things
But not a full picture
🚀
Yes — we have a clear AI strategy
Actively implementing across the business
AI Deep Dive — 1 of 3
How much time do you or your team spend on repetitive tasks — follow-ups, reminders, confirmations, scheduling?
These are the tasks AI handles best. Most business owners don't realize how many hours a week go to things that could run on autopilot.
😩
Hours every single day
It's a constant drain on my time
⏰
A few hours a week
Enough that I notice it
🤷
Some — but I've got help
Staff handles most of it
✅
Not much — most of it is automated
We've already streamlined this
AI Deep Dive — 2 of 3
When a lead comes in at 9pm on a Saturday — what happens?
78% of jobs go to the first business to respond. If you're not answering after hours, you're handing revenue to your competitors.
😴
Nothing — they wait until Monday
Nobody's checking after hours
📱
I try to check my phone
But I miss a lot of them
📧
They get an auto-reply
But no real conversation happens
🤖
AI handles it — they get a real response
24/7 coverage already in place
AI Deep Dive — 3 of 3
What's the single biggest bottleneck in your business right now?
Be honest — this helps us figure out exactly where AI would have the biggest impact for you.
📞
Following up with leads
Leads come in but I can't keep up
📅
Scheduling and no-shows
Booking and confirmations eat my time
💬
Customer communication
Texts, emails, reviews — it never ends
🔥
All of the above
I'm wearing every hat and it's unsustainable